Legal

Terms of Service

1. Overview

This website is operated by Malmin Limited. Throughout the site, the terms “we”, “us” and “our” refer to Malmin. By accessing this website or purchasing from us, you agree to be bound by these Terms of Service.

2. Compliance with New Zealand Law

Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA).

Where goods are supplied for business purposes, you agree that the CGA does not apply to the extent permitted by law.

3. Products

We make every effort to ensure product descriptions, images, and details are accurate. However:

• Colours and appearance may vary slightly
• Scent perception may differ between individuals
• Minor variations may occur due to the handcrafted nature of our products

4. Candle Safety Disclaimer

By purchasing our products, you acknowledge that candles are an open flame product and must be used responsibly.

Malmin is not liable for damage or injury caused by:

• Improper use
• Failure to follow basic candle safety practices
• Leaving candles unattended
• Use near flammable materials

Customers are responsible for safe usage at all times.

5. Pricing & Availability

• All prices are listed in NZD and may change without notice
• Products are subject to availability
• We reserve the right to limit or cancel orders at our discretion

6. Orders & Payments

• Orders are confirmed once payment is successfully completed
• We reserve the right to cancel or refuse any order
• In the event of cancellation, a full refund will be issued

7. Custom Orders

Custom or made-to-order products are subject to the following conditions:

• We may decline or be unable to fulfil custom orders due to:
  • Supplier limitations
  • Material availability
  • Production constraints
• Pricing for custom orders may vary depending on:
  • Materials
  • Complexity
  • Quantity
• Final pricing will be confirmed before production begins
• Custom orders may require additional processing time

8. Shipping

• Shipping times are estimates only
• Delays caused by couriers are outside our control
• Risk passes to the customer upon dispatch where permitted by law

9. Returns & Refunds

Under the Consumer Guarantees Act:

• You are entitled to a remedy if a product is faulty, damaged, or not as described

We do not offer refunds for:

• Change of mind
• Incorrect scent preference

To request a return:

• Contact us within 7 days of delivery
• Provide proof of purchase and issue details

10. Limitation of Liability

To the maximum extent permitted by New Zealand law:

• Malmin is not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the product purchased

11. Intellectual Property

All content on this website (images, branding, text) is the property of Malmin and may not be used without permission.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

13. Contact

For any questions, contact Calvin (CEO) at:
crjm04@gmail.com